Bosch Car Service and the provision of ADR (EU Directive 2013/11/EU)

As a member of the Bosch Car Service network our customer care procedures have always included the provision of Alternative Dispute Resolution (ADR). In short, this means if, in the unlikely event there is a dispute (complaint) which we cannot resolve directly with our customers, we will engage with an independent body (ADR provider) who will recommend a resolution.

Specifically, as a member of the Bosch Car Service network our ADR provider is the National Conciliation Service (nationalconciliationservice.com); this body is audited and certified by the Chartered Trading Standards Institute to provide independent ADR.

In the event that a customer of ours has any concerns or queries, please let us know. There a two reasons for this, firstly we care passionately for our customers and would welcome the opportunity to explore even the slightest concern or query and secondly, ADR is only available providing we have had the opportunity to resolve any issues. In other words, ADR is part of a process but it’s not first step in resolving a dispute.

Bosch Service

Bosch Car Service Trading Standards Mobile Application

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.